Help Center
Customer Support
Whether you're planning your first custom canopy tent or tracking an order in production, this is the fastest way to get an answer. Choose a topic below, or browse our buying guides for pricing, sizing, and artwork advice.
Contact Us
Questions about sizing, artwork, or lead times? Message our team and we'll reply within one business day.
Send a message →Order Status
Check where your order stands — artwork review, production, packing, or shipped with tracking.
Check your order →Shipping & Returns
Free US shipping, production timelines, rush options, and how our return process works for custom-printed goods.
Read the policy →Warranty
12-month hardware warranty on frames, plus guidance on what's covered and how to file a claim.
View coverage →Free design help
Every order includes a free design proof within 24 hours. Send your logo and brand colors through our artwork upload page and a designer will prepare your mockup — no obligation to order.
Ready to order?
Compare our 37 tent packages or step up to a Gold tent package with walls, flags, and a table cover included. Production starts only after you approve the proof.
Local support in your city
We print and ship every canopy, sidewall, flag and table cover in-house. Vendors and exhibitors order from us in these metros:
Shop custom tents and table covers in Dallas, custom tents and table covers in San Diego, pop up canopy tents for Las Vegas events, custom canopy tents in Miami, FL, pop up canopy tents for Atlanta events, San Francisco trade show tents and booths, printed canopy tents shipped to Denver, CO, or custom canopy tents in Columbia, SC. Not listed? See every service area we cover — we ship nationwide with free artwork proofs on every order.